Navigating the surprising journey from drop-off to delivery Every day, millions of packages make their way across cities, countries and even continents. From the moment you drop-off to the minute it lands on a doorstep, your package is shuffling through a labyrinth of logistics — scanned, sorted, tossed, trucked, flown, rerouted and handed off again… Read More
Shipping and logistics
How to make returns work for your business and customers
The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More
