The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More
e-commerce logistics
The evolution of shipping from horseback to high-tech drone
The remarkable history of shipping In 1860, a letter traveling from Missouri to California in just 10 days was nothing short of revolutionary. The Pony Express, with its daring horseback riders and relentless pace, was a marvel of innovation at the time. Fast forward 160 years. Today, we tap our phones and expect packages to… Read More
