The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More
brand experience
The hidden price tag of packaging
Packaging might seem straightforward — just grab a box, pack it up and ship it out. However, for businesses, it’s rarely that simple. Packaging oversights, like using oversized boxes or flimsy materials, can result in more than just damaged products or dissatisfied customers; they represent hidden costs that can quietly nibble away at your profits…. Read More
