CONTACT PIP

Claims

To File A Claim

Before you file a claim with PIP, with the exception of USPS claims, we recommend you file a claim with the carrier as soon as possible. Your claim cannot be processed by PIP until PIP receives proof of your claim with your carrier.

Instructions on How To File A Claim

For all carriers except the U.S. Postal Service
File a tracer with the carrier without delay when a package is lost or notify the carrier immediately if the package is damaged.

After the carrier confirms that the shipment is lost or damaged, file your claim with the carrier immediately. When you receive payment from the carrier for its liability, submit your claim to PIP with the required documentation.

Required Documentation

  • Completed PIP claim form.
  • Copy of carrier's claim check and stub.
  • Copy of original invoice to the consignee.
  • Copy of Daily Manifest Report, identifying the package insured by PIP.

If claim is for damage, state if repairs are possible, the cost of the repair, and any salvage value if not repairable.

Hold damaged items in the event they are requested during claim processing.

Fax your claim to: 314-692-7598
or Email to: claims@pipinsure.com

or Mail to:
Parcel Insurance Plan
PO Box 66708
St. Louis, MO 63166-6708

For U.S. Postal Service packages only: Wait 30 days before filing a claim for a LOST package. Required documentation includes a statement from the consignee confirming non-receipt or damage.

If you have any claim questions or need assistance, email Claims, or call our Claim Department directly at
877-262-1161.

Use this form for all carriers (UPS, FedEx, DHL, etc.) except the U.S. Postal Service

Use this form only for U.S. Postal Service claims.

Click Here to Check on Claim Status

If you have any claim questions or need assistance, email Claims, or call our Claim Department directly at
877-262-1161.

We're here to help you!

File A Claim

Before you file a claim with PIP, with the exception of USPS claims, we recommend you file a claim with the carrier as soon as possible.

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